The sites down! No, it's not...

So, what can be classed as an acceptable up-time for your website?

And more importantly, how can you monitor that you're receiving the service level you expect?

Most external providers will guarantee a 99.99% uptime due to their vast server network and the ability to mirror sites to allow for any unexpected or planned downtime. But what can you expect from an in-house solution?

Personally, 99.99% up-time should be an achievable figure for both external and internal hosting solutions but how do you monitor the level of service you are receiving? Manual monitoring is an option but can be rather intensive on the resources! So, an automated checking service such as IPPatrol or Site Confidence is probably the way forward. It is possible to have an internal system to check your servers but using an external host gives a true representation of your visitors experiences.

It would be interesting to hear what people expect of their service providers, is it unreasonable to expect a service level as high as an external provider from your internal offerings?

Alert Rank... Harness the power of Google Alerts!

We currently use Google Alerts to highlight any news stories that reference the University and as a way to tackle any negative news or postings in a timely manner. This service is not only brilliant but also free and works as a nice addition to our paid for services. The only slight issue is the fact that it's a bit of a blunt tool and you receive a long list of mentions without any real ranking on how important they are.

So, to cut down on the manual processing is a new tool we've found called AlertRank. It gives you a good idea of how important the alerts are with an easy ranking tool and best of all... it's also free! We've been trialling it for a couple of days and so far the service is working rather well and there are publication tools which look as though they might be useful. Might be worth a look!

A sample snippet of the email you receive is listed below and shows the ranking in green on how important the article is deemed to be:

Alert Rank

Start with the basics stupid!

We have a lot of content on our site and to complicate matters, we also have a lot of editors on our site. As you can probably guess this means the potential for errors is pretty big and the tools we have available to spot these are pretty small. So, when I stumbled across a service that would scan through our site and highlight any spelling mistakes, broken links, CSS issues and provide us with a full site inventory I was understandably interested.

So, I had a demo over the phone with a very nice sales person who ran a scan of our site and kindly pointed out all of our problems (5,000 pages and 94 spelling mistakes...). Well, it's fair to say that I promptly slapped myself for not having thought of a service like this previously and then signed up all of our site for the next 12 months! This is a simple to use tool that will have a huge effect on our site quality and although it's not cheap it's certainly worth the money!

Check out the site and see if it can help improve the quality of your sites.

Site Improve

Asynchronous Tracking with Google Analytics

So, I was creating a new blog today for our Equality & Diversity team and was adding in the tracking code for them from Google Analytics when I spotted this in the settings - 'New! Try the asynchronous tracking code'. Obviously I clicked on the link and experienced a mixture of excitement and disappointment!

With a description such as asynchronous tracking code I was expecting something pretty exciting but the link simply led to a help page within Google. However, after popping on my technical hat and doing some reading this actually sounds like a small improvement. Nothing amazing but enough to possibly help improve the load time of our sites which is always a bonus.

The way Google Analytics runs at the moment is that it's almost the last thing to load on the page. However, with the new version of the code you move it up the page to just after the tag so it loads earlier and you have more chance of it loading before a visitor leaves your page. Certainly something to bear in mind if you've started to notice that the analytics code is taking it's time to load, which on occasions we have!

To quote from Google:

The new tracking snippet offers the following benefits:

• Faster tracking code load times for your web pages due to improved browser execution
• Enhanced data collection and accuracy
• Elimination of tracking errors from dependencies when the JavaScript hasn't fully loaded

As we run our analytics code in a global footer the update only has to happen in one place to run site wide and we should see improvements almost straight away. This should mean more accurate stats but might mean your bounce rate goes up!

If you wanted to read the article with directions on how to implement on your own site then head over to the Google Help pages.