There are plenty of offerings for IM software out there and we're currently reviewing which one is right for us as we'll need to offer multiple clients across our whole network... trickier than we first thought!
However, if you are after a free, easy to embed version of IM i've come across an application called Hab.la, it looks quick to embed and ties in with IM software you're already using. As a free service it may be worth a look, check it out here http://www.hab.la
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