Meltwater Buzz Vs Alterian SM2

So, I had a call from Meltwater Buzz about some new Social Media monitoring software they're selling and how we can use it to fine tune our Social Media Strategy... I took the demo tour as we have been thinking about expanding on our monitoring from the normal Google Alerts we use to something a little more sophisticated. It all looked really good, the reporting was well done and offered some valuable insight into the demo site (Lego!) and how they were performing.

So, I asked for a costing and started my usual round of relentless research before purchasing anything new. The price from Meltwater Buzz landed in my inbox and it's not that bad but would still knock out a chunk of my budget... the research continues! Then I find myself looking at a demo video of Alterian SM2 with the option of a Freemium account, so I sign up for one and guess what I find! It's the exact same system as Meltwater Buzz... even down to the format of reports, colour scheme, layout, everything is the same apart from the logo at the top.

So, it seems that Meltwater Buzz is actually just Alterian SM2 with the Meltwater logo on and a mark up of 50% on the price!

So, if you're happy with trying out this functionality on a Freemium account (5 search terms but limited to 1,000 results) head over to Alterian SM2 for an account, if you like it you can always upgrade for a Premium account. If you would rather have a Meltwater Buzz account (5 search terms, unlimited results) head over to the Meltwater Buzz site.

I've included the slides for SM2 below to show some of the functionality and they have additional resources and a free account on their website.

Sm2 Analysis Guide

View more presentations from Martin Edic.

Anyone else looking at Social Media monitoring software and is there anything available that might be of use to a marketing audience?

Augmented Reality

I was shown Lego's attempt at Augmented Reality last week by my eight year old nephew and it not only made me smile but also made me a little concerned! Here he was, with a print out of paper with a black symbol in the middle, waving it at his webcam to see a 3D model of the latest Lego creation appear in front of him. It's a truly brilliant piece of functionality and although i've been aware of it for a little while i hadn't been totally prepared for how quickly it appears to be accepted! Lego are running it on their website but also are rolling it on in-store with print outs on their boxes, US only at the moment but there's a video below to show you how it works.

To him, it was perfectly normal to have a 3D model in front of him, seemingly attached to a piece of paper... so, I showed it to some colleagues in the office for their reactions as well and the difference was pretty significant! They thought it was amazing, understandably! But there wasn't the acceptance that it was perfectly normal functionality and if the future of our audience are growing up expecting that to be available then we really need to start looking at it!

So, I dug around to see who else is using it and whilst the list is small the application of it seems pretty impressive, from car demos to business cards! If you're interested in how it works though check out this site and see if your technical team can do anything with it!

2.16 billion minutes spent updating statuses...

Crickey, that's a lot of time spent on your mobile phone... According to GSMA the UK mobile market ran up 6.7 billion page views on their mobile phone with 2.16 billion minutes spent updating statuses on Facebook! I'm not sure if I should be impressed or slightly concerned for the mobile browsing habits of the UK population!

It does however throw up some interesting questions in relation to users access our sites on a mobile device. We have certainly seen an increase in this trend in the last year or so and for January 2010 we had 1.33% of all of our site visits on a mobile device. So, do we need to rush out and create a new mobile version of our website... probably not just yet. Once we start looking into it we find that the majority of these visits are iphone/ipod users and luckily our site displays rather nicely already.

We all know that the web is heading towards mobile access at break neck speed but as a site manager it's good to know that the display of our current sites, with the application of good mobile browsers, don't display too poorly. The big step will be looking at the future of mobile browsing. Could augmented reality be the next big thing, with a link to an overlayed map of the campus from the website for mobile users? It's not too hard to imagine...

Finally, it only accessed our site twice in January but isn't 'Danger Hiptop' (aka the T-Mobile Sidekick) a brilliant name for a mobile device!

Heatmapping... i'm warming up to the idea (sorry, had to be done!)

So, I finally found the time to follow up on the notes I took from the Precedent seminar a couple of weeks back... it' been a busy few weeks! Anyway, one of the links was to a company that provides heatmapping, essentially a cheaper way of eye tracking where users linger on your site by tracking their mouse movement.

This is potentially going to throw up some interesting discussions with out IT department about how useful the information would be. Admittedly it does appear that most people simply click on the links on the page however, the idea is that people track the areas on the page they are reading with their mouse. So, if the content is good and they have read it they should have also had their mouse hovering over that area... i'm still undecided on how accurate that assumption is though.

It will certainly throw up some heated discussion about the usefulness of the data but then with the cheapest package costing $9 a month for 10,000 tracked visits it's probably worth a trial for a couple of months to check out the results!

Google Alerts can find some interesting things!

I have a Google Alert set up to scan for anything that references 'University of Bedfordshire' and it can sometimes flag up some interesting things we wouldn't normally know about. A Google Alert will scan the web, news, blogs listed in the search results of Google for your pre-defined keywords an then email you the links to anything that matches. The one that dropped into my mailbox this morning included a link to a Flickr account with an aerial photograph of our Bedford campus.

It's a free service, you can schedule in how often you are emailed and it can act as an early warning on any negative news. This gives you the perfect opportunity to reply quickly and ensure situations don't get out of control. If you don't already have one set up head to the Google Alerts page for more information and remember that you can set up alerts on competitor keywords as well!

Awards, awards, awards!

It's the time of year for the awards submissions to be written and submitted and I always forget how long it all takes! So far this month i've written six and it's not even the end of January yet! We have:

• HEIST Awards 2010
• Communicators in Business Awards 2010 (2 entries)
  
• CIPR Excellence awards 2010 (2 entries)
  
• Good Communication Awards 2010
  

So, is it really worth the effort?

Of course it is! Not only do they give you a much deserved nod from your peers but you also usually pick up a nice trophy to display in the office. Fingers crossed for UoB!

The Democratic Web...

I was down in London yesterday with David Sparkes (our Webmaster) at a breakfast seminar run by Precedent, a company we have used previously for a review of our external website. The topic was 'The Democratic Web' and was based around the idea that as a company we longer own our brand or content. Now, this is not an idea we haven't heard before but it does raise some interesting questions! Essentially, we're all looking for the holy grail of mixing social media with our corporate offering and allowing our clients/customers/students the ability to contribute to our offerings. However, how do we approach this whilst keeping the core values of the business safe and is that actually possible?

We've been slowly moving our more visual content out of our CMS and into external hosting options, our videos come from YouTube, our images are being moved into Flickr and we're looking at the use of Twitter as an information tool and Facebook as a tool for prospective students to meet up prior to arriving. These all seem to be relatively successful and our content is being shared with sites other than ours, a good marketing tool! But, should we take it a step further and has anyone else started to do it?

Wikipedia could be viewed as the ultimate example of a democratic web, anyone can change anything they want at any time. But, has this ultimately lead to a more accurate source of information or has it simply watered down the legitimacy of the source?

Would wiki pages work on a University website and could allowing our current students edit content for us? Should we allow the population of Luton & Bedford to edit our town information? In theory the idea of opening it up is fantastic, but who will be brave enough to be the first to try it?!